FAQ

1. What is Bali Eclipse? Bali Eclipse is a swimwear brand based in Bali, offering versatile, stylish, and high-quality bikinis.

2. Who is behind Bali Eclipse? me! :) Nura. Feel free to drop me a message on my Instagram! I promise I reply. Thank you!

3. Where is the production located? Here, in my office in Bali, next to my home.

4. How do I care for my Bali Eclipse bikinis? Hand wash bikinis in cold water using mild detergent. Avoid machine washing or tumble drying, and hang to air dry. For bikinis with accessories like chains or buckles, detach them before washing.

4. Where do you ship? Offer both domestic shipping within Indonesia and international shipping to many countries, including the US, Australia, Singapore, and more. Domestic orders are shipped via JNE, and international orders are shipped via DHL or EMS Express.

5. How long does shipping take? Domestic shipping to Bali takes 1-2 working days, while shipping to other Indonesian islands typically takes 3-4 working days. International shipping usually takes 5-8 working days, but this may vary depending on customs clearance.

6. Do you offer free shipping? Yes, for all local deliveries in Indonesia. Also provide free international shipping for orders over 1.5 million IDR within Asia.

7. Can I return or exchange an item? Yes, returns within 14 days of delivery for items that don’t fit or if you change your mind. Items must be unused and in their original packaging. Sale items or damaged items are not eligible for return. Please contact at balieclipsestore@gmail.com or WhatsApp at +6287817274769 to start the process.

8. What payment methods do you accept? Payments can be made via credit cards, PayPal, and local payment methods like bank transfers. All transactions are secured and encrypted for safety.

9. How do I track my order? After shipment, an email will be sent with a tracking number. This number can be used to track the order until it reaches its destination.

10. Can I collaborate with Bali Eclipse?  Collaborations with influencers and bloggers are welcome! For partnership inquiries, reach out via email at balieclipsestore@gmail.com or WhatsApp at +6287817274769.